Return and refund policy
RETURN AND REFUND
To obtain a refund for an item that does not suit you, no matter what the reason, you have 15 days from the receipt of the package to make your return. No questions asked.
We offer free returns and refunds. To start the return process, please contact us by email: info@endorphinemedical.com, we will tell you how to proceed.
The item must be in new condition: undamaged, clean, odorless, free of pet hair and with the original tags and packaging.
Additional return charges will apply if the returned item is not in new condition. Also, if an item is non-refundable or unfit for resale such as used or washed, the refund will be refused. The item will then be reshipped to you and we will charge a $25 shipping fee.
Unfortunately, all custom orders are final sales. We create them for you and therefore, we cannot resell them. There is no possibility of exchange or refund.
DEADLINE
For a simple refund or exchange, you have 15 days from the date of receipt of the package to send us the items.
RESPONSIBILITIES
It is the customer’s responsibility to respect the return procedure as well as the above-mentioned deadlines.
It is also the customer’s responsibility to ensure that the item is properly and securely packaged when it is returned.
ORDER CANCELLATION
It is possible to cancel a customized order, however, some fees may be charged.
– For an order not produced, a 10% transaction and administration fee will be charged.
– For an order for which we have created an exclusive design for you or an order that has reached the pre-print stage, a fee of 30% of the total value of your order will be charged.
– For an order that has entered the production stage, a fee of 50% of the total value of your order will be charged.
To find out the status of your order, please contact us by email.